Shipping policy

Shipping Policy

Thank you for shopping with us at Wetexmp. We aim to provide fast, reliable, and transparent shipping for all orders placed through our store. Please review our Shipping Policy to understand how and when your order will be processed and delivered.

Order Cut-Off Time

All orders placed before 5:00 PM (GMT-08:00) Pacific Time (USA) are processed the same business day.
Orders placed after 5:00 PM will be processed on the next business day.

Order Processing Time

Once your order is placed and payment is confirmed, our team will prepare your items for shipment.
Processing time typically takes:

1–3 business days

Please note that processing time does not include weekends or holidays.

Transit Time

Once your order has been shipped, delivery usually takes:

5–7 business days

Transit times may vary depending on carrier volume, weather conditions, and your delivery location.

Total Estimated Delivery Time

Processing Time + Transit Time = 6–10 business days

Shipping Area

We currently ship to:

United States (All 50 states)

At this time, we do not offer international shipping.

Shipping Carriers

We partner with trusted carriers to ensure safe and timely delivery:

  • UPS
  • USPS

The carrier used may vary depending on your location and the size of your order.

Shipping Fees

Free shipping is offered on all orders over $100.

For orders under $100, shipping costs are calculated based on current carrier rates.

Exact shipping cost will be displayed at checkout before payment.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking number.
Tracking updates may take up to 24 hours to appear.

If you do not receive tracking information within 3 business days of your order being processed, please contact us.

Wrong or Incomplete Address

Please ensure that your shipping details are accurate before submitting your order.
If an order cannot be delivered due to an incorrect or incomplete address:

  • The customer is responsible for reshipment costs.
  • We are not able to modify the address once an order has been shipped.

Delivery Delays

While we strive to meet our estimated delivery times, delays may occur due to:

  • Weather conditions
  • Carrier delays
  • High-volume seasons
  • Unforeseen logistical issues

Wetexmp is not responsible for delays caused by carriers, but we will assist you in resolving any issues.

Lost or Missing Packages

If your package shows as delivered but cannot be located:

  • Please check with neighbors or your local post office.
  • Contact the carrier directly for immediate support.
  • If the issue remains unresolved, reach out to us and we will assist in filing a claim.

Damaged Packages

If your package arrives damaged, please take clear photos of the packaging and the product and contact us within 48 hours of delivery.

Need Help? Contact Us

If you have any questions or need assistance with your shipment, feel free to reach out.

Contact Email: info@wetexmp.com
Help Line: (866) 938-3967
Business Hours: Monday – Friday, 10:00 AM – 05:00 PM

We’re always here to help and ensure your shopping experience is smooth and reliable.